Reference

Terms & Conditions for Your h3po2 Account

These terms set out the rules that govern your account with us — what you can do, what we commit to, and how disputes are handled.

Applies to all account holdersGoverns UPI, Paytm & PhonePe transactionsSubject to local law where you accessUpdated terms notified by emailContact us to raise any dispute
h3po2 Terms & Conditions for Your h3po2 Account
TERMS DISPUTE CONTACT

How to Reach Us About These Terms

Live Chat Our chat agents are available around the clock to clarify any clause in these terms, walk through an account restriction, or log a formal dispute on your behalf.
Email Support Send a written query about these terms to our support address and we will respond within 24 hours with a documented answer you can reference in any follow-up.
Account Help Centre Our help centre carries the current version of these terms alongside plain-language explanations of each clause, so you can check the exact wording at any time.
HOW WE MANAGE COMPLIANCE

Account Security, Data and Your Rights Under These Terms

We handle your account data carefully and apply clear retention and access policies so you always know where you stand.

Data Retention

We retain transaction and account records for as long as required by applicable law in your jurisdiction. You may request a copy of your data by contacting support, and we will respond within 30 days.

Cookie Policy

We use session and analytics cookies to keep your account secure and to improve the lobby experience. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We will never ask for your password by email or chat; any such request should be reported to us immediately.

Payment Verification

Deposits via UPI, Paytm and PhonePe are matched against your registered account details. Withdrawals go through an identity check before funds are released to your registered payment method.

Requesting Changes

If you need to update your registered email, phone number or payment method, contact support with valid identification. Changes take effect within one business day after verification is complete.

Dispute Resolution

Disputes about account balances, transaction outcomes or term interpretation should be submitted in writing to our support team. We aim to resolve all formal disputes within seven business days.

Common Questions About These Terms & Conditions

Here are the questions we receive most often about how these terms work, what rights you hold as an account holder, and how to act if something does not look right.

They become binding the moment you complete the account registration process on h3po2. By submitting your registration, you confirm that you have read and accepted every clause in these terms as they stand on that date.

We send an email notification to your registered address whenever we make a material change. The email will state what changed, why, and when the new version takes effect. The current version is always on this page.

Access depends on local law and is available only where local law permits. It is your responsibility to verify whether using the platform is lawful in your location before opening or funding an account.

We retain your transaction history and identity records for the period required by applicable law, even after account closure. You may request a copy of your data at any time by contacting our support team in writing.

Yes. Our terms state that deposits are subject to network conditions and internal verification. If a UPI, Paytm or PhonePe payment has not reflected within one hour, contact support with your transaction reference number.

Submit your dispute in writing via email or live chat with your account ID and a clear description of the issue. We log every formal dispute and aim to provide a written resolution within seven business days.

We aim to give advance notice for every material change. In cases where a legal requirement forces an immediate update, we will notify you as soon as practically possible and the revised terms will be posted here right away.